Welcome to Mountainview Retreat Retirement Village. We value your privacy and are committed to handling your personal information safely and responsibly. This Privacy Policy details how we collect, protect, and use your data when you visit our website, in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. No Online Transactions

Our website is strictly informational. We do not process online payments, financial transactions, or direct purchases of any kind through this site. We will never ask you for credit card details or bank information online.

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2. Information We Collect and Analytics Tools

We collect personal information that is reasonably necessary to connect with you and analyse site performance. This includes:

• Information you provide directly: Your name, email address, phone number, or any specific details you submit via our online contact and enquiry forms.

• Information collected automatically via Google Analytics: We use Google Analytics to understand how visitors interact with our site. This tool collects data such as your IP address, geographic region, browser type, device information, operating system, and pages visited. 

• Cookies and Tracking Identifiers: Google Analytics uses cookies (small text files placed on your device) and identifiers to track user behaviour anonymously. This data is transmitted to and stored by Google on servers that may be located outside of Australia (such as the United States).

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3. How We Use Your Information

We use your collected data solely for the following purposes:

• To respond directly to your enquiries about our villas and village lifestyle.

• To send you updates or village newsletters, provided you have given explicit consent to receive them.

• To maintain, secure, and improve the user experience of our website based on the aggregate data provided by Google Analytics.

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4. How to Opt-Out of Analytics Tracking

If you do not wish to have your website activity tracked by Google Analytics, you can:

• Adjust your internet browser settings to disable or reject cookies.

• Download and install the Google Analytics Opt-out Browser Add-on for your current web browser.

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5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. We will only disclose your information:

• To trusted local service providers who manage our website or database under strict confidentiality agreements.

• To Google, strictly via the automated analytics data gathering process detailed in Section 2.

• If required by law, regulation, or a legal process within New South Wales or federal Australian courts.

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6. Data Security and Retention

We take reasonable steps to secure your personal information against loss, misuse, modification, or unauthorised access. Your digital records are stored in secure formats and are deleted or securely destroyed when they are no longer required for our administrative purposes.

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7. Your Rights to Access and Correction

Under the APPs, you have the right to look at the personal data we hold about you and request corrections if it is inaccurate or out of date. If you wish to access your information or request that we delete your contact history, please get in touch via the details below. 

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8. Complaints

If you believe we have breached the Australian Privacy Principles, you can file a complaint with us directly using our contact information. We will investigate and respond to you promptly. If you are unsatisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

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9. Contact Us

For any questions regarding this Privacy Policy or your data protection rights, please contact us at either our Dural or Penrith Village:

• DURAL Email: dural@mvrretirement.com.au

• Address: 1/7 Stonelea Court Dural NSW 2158

• PENRITH Email: penrith@mvrretirement.com.au

• Address: 37 Mulgoa Road Penrith NSW 2750